To be eligible for a return, you must inspect the Goods on delivery and must within five (5) business days of delivery notify us in writing of any evident defect/damage, shortage in quantity, or failure to comply with the description. Upon such notification you must allow us to inspect the Goods. If you fail to provide such notice then you shall be deemed to have accepted the Goods.
Provided that we have agreed in writing that the Goods are defective, you shall return the Goods to us within a reasonable time and in as close a condition to that in which they were delivered as is possible.
To start a return, you can contact us at firstname.lastname@example.org. Goods sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
We may, in our absolute discretion, accept non-defective Goods for return on the basis that you contact us within five (5) business days. In the event that we accepts a return of any non-defective Goods, we may require you to pay re-stocking fees of up to fifteen percent (15%) of the value of the returned Goods plus any freight costs.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.