Shipping Policy

 

Please note that we use Auspost and Aramex Australia Couriers, Courier Please for all orders and may requires a signature upon delivery. Even the option of Domestic delivery (Sendle) is available, we will still use Auspost, Aramex or courier please to deliver all orders. These couriers usually operates between 8am - 5pm on business days. Please also note that we cannot deliver to P.O. Boxes or APO/FPO addresses if customer choose Aremex courier.

 

Service Estimated Delivery  Cost
Auspost/Fastway Courier/Courier Please 2-7 Business days
Rate will be generated automatically in checkout page
 
Kindly note that delivery to rural addresses can result in longer delivery times.
By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

1.General

We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated and collected during checkout based on weight, dimensions and destination of the items in the order. This price will be the final price for shipping cost to the customer.

3.Taxes and duties

Australian orders are shipped on a DDP (Delivery Duty Paid) basis, meaning all taxes and import duties are included in the final price. Hence, your order will not be subject to any additional charges.


4. Delivery Terms

4.1 Delivery
Orders will be dispatched within 48 hours. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.2 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched. Please contact us: info@gogreenpaperbags.com.au

5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

6. Customer service
For all customer service enquiries, please email us at info@gogreenpaperbags.com.au